Privacy Policy — SPICE BY BLAKE

Spice by Blake (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, make a reservation, dine with us, or interact with our services in any way.

By using our website or providing your personal data, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

• Full name
• Email address
• Phone number
• Reservation details (date, time, guest count, dietary notes)
• Payment details (handled securely through third-party processors; we do not store card numbers)
• Communication records via email, WhatsApp, or website forms

b. Automatically Collected Information

When you access our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Cookies and tracking data (see Cookie Policy)

c. Third-Party Data

We may receive information from:

• Reservation platforms
• Payment processors
• Social media platforms

2. How We Use Your Information

We use your data to:

• Process and manage reservations
• Communicate confirmations, updates, or changes
• Provide customer support
• Improve website performance and user experience
• Personalize marketing messages (when consented)
• Manage internal business operations and service enhancements
• Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information only when necessary:

a. Service Providers

Including but not limited to:

• Reservation platforms
• Payment gateways
• Website hosting and analytics services
• Marketing tools (email newsletters, CRM systems)

b. Legal Obligations

We may disclose data if required by law, regulation, or governmental authority.

We do not sell or trade your personal information to third parties.

4. Data Storage & Security

We take reasonable and industry-standard measures to safeguard your data, including:

• Secure servers
• Encrypted communication
• Restricted internal access
• Compliance with applicable data protection frameworks

While we strive to protect your information, no digital transmission or storage is fully secure.

5. Data Retention

We retain your information only as long as necessary for:

• Reservation and operational purposes
• Business analytics
• Legal and regulatory compliance

You may request deletion of your personal data at any time (see Section 8).

6. Cookies & Tracking Technologies

Spice by Blake uses cookies to enhance your browsing experience, analyze website performance, and support features such as:

• Reservation forms
• Google Analytics tracking
• Page optimization
• Marketing attribution

You can adjust your browser settings to refuse cookies; however, certain website features may not function properly.

7. Third-Party Links

Our website may contain links to external sites such as partners, media features, or reservation platforms. We are not responsible for the privacy practices or content of those sites.

8. Your Rights

You may request at any time:

• Access to your personal data
• Correction or update of information
• Deletion of your data
• Withdrawal of consent for marketing communication

Requests can be sent to:

info@spicebali.com

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

10. International Transfers

Your data may be processed outside Indonesia depending on our third-party providers. We ensure data transfers comply with applicable protection standards.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Changes take effect once posted on the website.

12. Contact Us

For questions or concerns regarding this Privacy Policy:
Spice by Blake
Jl. Monkey Forest, Ubud, Bali
Email: info@spicebali.com
Phone: +62 (812-3458-6169)